Warranty & Returns


Warranty + Returns

Sensation Ride™ Treeless Saddle Warranty

Nickers Saddlery Ltd. will repair or replace (at our option) your saddle free of charge for a period of 12 months from date of purchase if the saddle is defective in workmanship or materials to the degree that the saddle is unsafe, or unusable.

To obtain service under this warranty the original purchaser or representing dealer must contact Nickers Saddlery Ltd. immediately upon realization of a defect. Purchaser may be required to provide photos and details prior to return.

Shipping costs of saddle to and from Nickers Saddlery Ltd. are the responsibility of the purchaser and details of ship method shall be provided to purchaser prior to shipping. Failure to contact Nickers Saddlery Ltd. prior to shipping may result in a refused shipment, or additional charges.

Nickers Saddlery Ltd. shall not be held responsible for saddles, defective or not, that have been tampered with, altered or misused in any way. This includes, but is not limited to: using the saddle on a horse which is not of an approved shape, usage under a rider with a weight greater than 200 pounds, usage of “free swing” stirrup outside of recommended parameters, using the saddle directly on an a horse’s back or without recommended padding, removing any component in the saddle without prior advisement directly from Nickers Saddlery Ltd. or where there is visible inappropriate use of the saddle in any way.

Nickers Saddlery ltd. advises purchasers that the nature of leather is such that it may have healed scars, brands, insect bites or color variations which give leather its distinctive character. This character of leather cannot be predicted and is in no way considered a defect in workmanship. Fresh cuts, deep scrapes or tears may occur during the shipping process and should be reported immediately.

Please read all literature that accompanies your saddle – If you have any questions please contact Nickers Saddlery Ltd. or phone us toll free at 1.888.492.8225.

Warranty for Sensation Ride™ Accessories and Saddle Pads

Nickers Saddlery will repair or replace (at our opinion) any Sensation Ride™ Accessory or Saddle Pad (Phalene, Papillon or Endurance) for a period of 6 months from date of purchase that has been found to be defective.

To obtain service under this warranty the original purchaser or representing dealer must contact Nickers Saddlery Ltd. immediately upon realization of a defect. Purchaser may be required to provide photos and details prior to return.

Shipping costs of the accessories and/or saddle pads to and from Nickers Saddlery Ltd. are the responsibility of the purchaser and details of ship method shall be provided to purchaser prior to shipping. Failure to contact Nickers Saddlery Ltd. prior to shipping, or shipping via a method other than the one provided by Nickers Saddlery Ltd. may result in a refused shipment, or additional charges.

Nickers Saddlery Ltd. shall not be held responsible for accessories or pads, defective or not, that have been tampered with, altered or misused in any way.

Please read all literature that accompanies your accessories and/or saddle pads – If you have any questions please contact Nickers Saddlery Ltd. or phone us toll free at 1.888.492.8225.

Returns for Orders placed through a Sensation Ride™ Dealer

If there is an issue with the items you have received and/or you have questions about your items, please contact the Sensation Ride™ Dealer you placed your original order with. They will be happy to help you with any questions you have.

If there is an item that you would like to return for any reason, please contact your Sensation Ride™ Dealer first. We are unable to accept returns directly from customers who have ordered through a Sensation Ride™ Dealer.

Returns for Orders placed directly through Nickers Saddlery

If there is an issue with the items you have received and/or you have questions about your items, please contact Nickers Saddlery.  We will be happy to help you with any questions you have.

If there is an item you would like to return, please contact us to obtain a return authorization number. Unauthorized returns will be refused. There is a 5% restocking fee on all returns made within 10 days of receipt of the item, and 10% on returns made within 11-30 days, unless an exchange is being made.  Items must be in new, unused condition. Shipping and handling costs will not be refunded. Consumable items are a final sale. There are no returns or exchanges accepted after 30 days.

Items on sale are final sale.

Deposits

We do not require the full amount of the saddle up front. We require a deposit of $300 to secure the order in the production line. The final amount of the saddle will be due before the saddle is shipped. The saddle order will not be secured until a deposit is paid. In the event of a cancellation or return, the deposit is non-refundable. 

Changes

If you have placed a saddle order but wish to change details, the order will be subject to a change fee of $35. The $35  fee only applies to details or add-ons for the saddle and does not apply when adding or subtracting accessories on the order. No changes can be made to the saddle once it has begun production.

EasyCare Products

Nickers Saddlery Ltd honors EasyCare’s warranty on all of their products.  For full details, please visit their site.

Shipping

All orders are shipped with Canada Post.  A tracking number will be sent to the email you provided during check out. Nickers Saddlery Ltd shall not be held responsible for delayed shipments. Please be aware that import fees and taxes are never included in the shipping quotes as these amounts are determined by customs once the package enters the destination country. 

 

Please remember to check over all your tack every time before you ride.

If you are unsure about how to adjust or use any Sensation Ride™ saddles or accessories, please do not hesitate to contact us.  We will be happy to help!

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